Return Policy
Return Policy
Our Commitment
We want you to love your purchase! If you’re not completely satisfied, we’re here to help.
Return Eligibility
You may return items within 30 days of receipt for a full refund or exchange, provided that:
- Items are unworn, unwashed, and in their original condition with tags attached.
- Sale items are final sale and not eligible for return.
How to Initiate a Return
1.Contact Us: Email our customer service team at [your email address] to initiate your return. Please include your order number and the item(s) you wish to return.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return your item.
3. **Ship Your Item**: Pack your item securely, including the RA number, and ship it back to the address provided in the return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent). We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
Refund Process
Once we receive your return and inspect the item, we will process your refund to the original payment method within 5-7 business days. You will receive an email notification once your refund has been processed.
Exchanges
If you would like to exchange an item for a different size or color, please return the original item using the process above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will work with you to resolve the issue promptly.
Questions?
If you have any questions about our return policy, please reach out to our customer service team. We’re here to assist you!
Our Commitment
We want you to love your purchase! If you’re not completely satisfied, we’re here to help.
Return Eligibility
You may return items within 30 days of receipt for a full refund or exchange, provided that:
- Items are unworn, unwashed, and in their original condition with tags attached.
- Sale items are final sale and not eligible for return.
How to Initiate a Return
1.Contact Us: Email our customer service team at [your email address] to initiate your return. Please include your order number and the item(s) you wish to return.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return your item.
3. **Ship Your Item**: Pack your item securely, including the RA number, and ship it back to the address provided in the return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent). We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
Refund Process
Once we receive your return and inspect the item, we will process your refund to the original payment method within 5-7 business days. You will receive an email notification once your refund has been processed.
Exchanges
If you would like to exchange an item for a different size or color, please return the original item using the process above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will work with you to resolve the issue promptly.
Questions?
If you have any questions about our return policy, please reach out to our customer service team. We’re here to assist you!